CONCORD, N.C., and SPRINGFIELD, Mo. – December 22, 2008 – Guest Service Agent Brittney Carpenter is recognized as a natural at greeting guests at John Q. Hammons’ award-winning Embassy Suites® Charlotte/Concord Golf Resort, Spa & Conference Centerin North Carolina.  Guests describe her as having an infectious smile, glowing personality, and that go-the-extra-mile attitude.  It’s no surprise that Carpenter is the latest recipient of the Spirit of Embassy Award, which recognizes exemplary hotel associates that go out of their way to make a difference for the Embassy Suites Hotels brand comprised of nearly 200 properties.  It’s also no wonder that with passionate employees like Carpenter, the Embassy Suites Charlotte/Concord Golf Resort, Spa & Conference Center secured Embassy Suites’ Sales Team of the Year Award earlier this year after one year of operation.  The luxury facilities are owned and managed by Springfield, Mo.-based John Q. Hammons Hotels & Resorts(www.jqhhotels.com), the nation’s leading independent builder, developer, owner and manager of upscale, full-service hotels, resorts and suites. 

Now Carpenter has even more to smile about.  As winner of the Spirit of Embassy Award, she received a celebration in her honor at the hotel; a $350 check; a special lapel pin; recognition throughout the Embassy Suites, Hilton and John Q. Hammons brands; and a Spirit Award poster and plaque highlighting her achievement.

Hotel General Manager Terry Crawford recognized Carpenter’s optimistic, energetic approach to her job as an inspiration to staff and guests alike.  “Brittney just doesn’t have a bad day.  She is sincere in her quest to make guests feel special by anticipating their needs.  She is a stellar example of how we as brand representatives effectively deliver on the John Q. Hammons promise of exceptional service,” Crawford said.