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Cabarrus Magazine

Cabarrus County Now Home to NCWORKS Career Center

Jul 21, 2014 10:34AM ● By Jason Huddle
Concord - The Centralina Workforce Development Board (WDB)  has announced that the Cabarrus County NCWORKS Career Center in Concord has met the NC Commission on Workforce Development’s established criteria for customer service and has achieved an integrated services delivery approach. The Cabarrus County NCWORKS Career Center, located at the 2275 Kannapolis Highway in Concord, has been awarded certification for a period of two years, beginning in May 2014 and expiring in May 2016.  This was based on the certification application prepared by the team at the Career Center, led by Center Manager Carolyn Mays.

“The Leadership Team at the Career Center began discussing our strategies and processes in order to complete the certification application,” stated Mays. “While developing new policies and procedures, we realized our products to the community needed to match them.  So we created a new product box of services that now offers more in-demand workshops that can assist in the problems with skill gaps, as well as new service techniques for our business customers and our job seekers.”

This certification means that Cabarrus County career seekers and employers will continue to have access to the workforce services offered previously at the Center and will also have better experience level than before.  Some of the customized services include various workshops for career seekers and employers, as well as career counseling and assistance using NCWorks Online.

“In addition to the excellent services provide through our community partners such as Rowan-Cabarrus Community College, Vocational Rehabilitation, and Goodwill, we now also offer ResCare Academy, Resume Pro, and Resume builder all available in the NCWorks Online computer system,” Mays added.  “An even bigger highlight of what the Career Center can offer is our outstanding one-on-one personal assistance that our staff can provide all of our customers.  We are more than glad to assist employers with their job order requirements, as well as helping job seekers get matched with careers that compliment their talent and skills.”   

The Career Center certification process was established by the Commission to ensure a consistent level of quality customer service throughout the state’s workforce delivery system, to promote an integrated delivery approach and to maintain service expectations of the NCWorks Career Center brand. The Centralina Workforce Development Board and the NC Department of Commerce - Division of Workforce Solutions are realigning services to better meet the needs of North Carolina career seekers and employers and this is just one of the steps in accomplishing that goal.

“The Cabarrus NCWorks Career Center is very proud to be the first center certified through the Centralina Workforce Development Board and the eighth certified center through the North Carolina Workforce System,” Mays stated.

The Center will be recognized by the State on Wednesday August 20, 2014 in Raleigh at the meeting of the Commission of Workforce Development. Carolyn Mays, David Hollars, Executive Director of the Centralina Workforce Development Board and Bob Stowe, Chair of the Centralina Workforce Development Board will be on site to accept the certification.

NCWorks Online is just one of the new features that the Center offers.  NCWorks Online is a free service that provides several benefits to job seekers and employers.  Job seekers can search job posts pulled from thousands of websites and receive alerts through email and text message.  Employers can post jobs to find the talent they need, as well as take advantage of real-time labor market information that will assist them in making competitive offers to recruit talented workers.  For more information about NCWorks Online, visit

Many employers and job seekers are already using the NCWorks Online system with great success!  This service is free and connects employers with qualified well skilled workers, as well as allowing job seekers to find exciting careers in a variety of industries.  The Centralina WDB is also providing access to Centralina Career Headlight ( Career Headlight is an innovative tool that, with just a few clicks, matches career seekers and students in the region with in-demand local careers, the skills needed, and local education and skills training

Both the Centralina Workforce Development Board and the NC Department of Commerce are analyzing the delivery of workforce services throughout the State and the Centralina WDB region to find efficiencies and align administrative costs where necessary.  Steps to improve efficiency include cross-training staff members and implementing the job-search website, NCWorks Online, a one-stop platform to streamline the job search process.  These changes will provide increased customer service, more quickly connecting clients to the opportunities they need.

To find out more services provided by the Cabarrus County NCWORKS Career Center, please contact Carolyn Mays at (704) 786-3183 or by e-mail at [email protected].  To find out more about how the Centralina Workforce Development Board is building a better workforce system for the businesses and career seekers of the region, please visit

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